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Whether you’re just getting started or looking to get the most out of your trading experience, this page covers the questions our users ask most often. Browse by topic below, and if you don’t find what you’re looking for, reach out to our support team at support@bigbrainape.com.

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Account & Setup

Sign up at app.bigbrainape.com using your email address. After you submit the registration form, check your inbox for a verification email and click the confirmation link. Once your email is verified, connect your preferred wallet to start trading.
Yes — Big Brain Ape offers a free plan that gives you access to core trading features and up to five price and volume alerts. If you need unlimited alerts and advanced analytics, upgrade to the Pro plan. Regardless of your plan, a 0.25% platform fee applies to every trade you execute.
Big Brain Ape is available to users worldwide. However, access is not permitted in jurisdictions where cryptocurrency trading is prohibited by local law. It is your responsibility to ensure that your use of the platform complies with the regulations in your region.

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Trading & Wallets

Big Brain Ape currently supports trading on four networks:
  • Solana
  • Ethereum
  • Base
  • Arbitrum
Additional network support is on the roadmap. Follow our announcements for updates.
You can connect any of the following wallets:
  • MetaMask — for Ethereum, Base, and Arbitrum
  • Phantom — for Solana (and EVM chains via Phantom’s multi-chain support)
  • WalletConnect — for any WalletConnect-compatible wallet on EVM chains
  • Coinbase Wallet — for Ethereum, Base, and Arbitrum
Make sure your wallet extension is installed and unlocked before connecting.
No. Big Brain Ape is a non-custodial platform, which means your assets never leave your wallet. All trades are executed directly on-chain via your connected wallet, and Big Brain Ape never has access to or control over your funds.
Every trade incurs a 0.25% platform fee calculated on the trade value. In addition to the platform fee, you will pay the standard network gas fee for the chain you are trading on. Gas fees vary depending on network congestion and are set by the network itself, not by Big Brain Ape.
Slippage tolerance is the maximum price movement you are willing to accept between the time you submit a trade and the time it is confirmed on-chain. If the price moves beyond your slippage tolerance, the transaction will revert to protect you from an unfavorable fill.The default slippage tolerance on Big Brain Ape is 0.5%. You can adjust this in the trade settings panel before submitting any swap.
For highly volatile or low-liquidity tokens, you may need to increase your slippage tolerance to 1–2% to get your trade through.

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Portfolio & Analytics

Your profit and loss (PnL) is broken into two components:
  • Realized PnL — the net gain or loss from trades you have already closed, calculated from the difference between your sell price and your average buy price.
  • Unrealized PnL — the gain or loss on your current holdings, calculated by comparing the current market price to your average buy price.
Both figures are displayed on your Portfolio dashboard and update in real time as market prices change.
Yes. You can add any public wallet address to Big Brain Ape in watch mode. Navigate to the Portfolio tab, select Add Wallet, and enter the public address. You will be able to view balances, trade history, and analytics for that address without needing to sign any transaction.
To download a CSV of your trade history:
  1. Open the Portfolio tab.
  2. Click Trade History.
  3. Select Export.
  4. Choose your desired date range.
  5. Click Download CSV.
The exported file includes trade timestamps, token pairs, amounts, prices, fees, and PnL for every transaction in the selected period.

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Alerts

  • Free plan — up to 5 active alerts at any time.
  • Pro plan — unlimited alerts with no restrictions.
You can set alerts based on price thresholds, percentage price changes, volume spikes, whale wallet movements, and portfolio value changes for any token on any supported network.
Big Brain Ape delivers alerts through three channels:
  • In-app push notifications — shown in the platform while you are logged in.
  • Email — sent to the address associated with your account.
  • Telegram — sent via @BigBrainApeBot after you link your Telegram account in your notification settings.
You can enable or disable each channel independently for every alert you create.

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Security

Yes. Big Brain Ape never stores, transmits, or has access to your private keys. All transaction signing happens locally inside your connected wallet (MetaMask, Phantom, etc.). Big Brain Ape only receives the signed transaction output to broadcast to the network.
Always verify transaction details in your wallet before approving. Big Brain Ape will never ask you to share your seed phrase or private key.
If you lose access to your two-factor authentication device, use one of the backup codes you were shown when you first enabled 2FA. Each backup code can be used once to log in.If you have lost both your 2FA device and your backup codes, contact our support team at support@bigbrainape.com to begin the account recovery process. Be prepared to verify your identity before access is restored.
Store your backup codes in a secure location — such as a password manager — as soon as you enable 2FA. They cannot be retrieved after the initial setup screen.

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Referrals

Big Brain Ape runs a 3-level referral program that rewards you a percentage of the trading fees generated by users you refer — and the users they refer in turn.Find your unique referral link in the Referrals section of your account dashboard.
Referral rewards accumulate in real time as your referred users trade. Your reward balance is visible at any time on your Referrals dashboard. You can withdraw your accumulated rewards at any time — there is no minimum threshold or waiting period.